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Inbound Customer Service Representative

Description and Responsibilities
Great careers are made every day, at IBEX Global !
Do you enjoy interacting with people? Are you a natural problem-solver? Do you have the gift of gab?! If this is YOU, come be a part of our growing team!
IBEX Global is recruiting customer service advisors for our upcoming training classes. In addition to a dynamic team environment, you'll enjoy competitive benefits, generous incentives, and performance-based bonuses!
About IBEX:
Delivering superior customer service for over 10 years, IBEX Global is a business process outsourcer offering an integrated suite of services supporting an expansive array of customer facing solutions.
Headquartered in Washington, DC, IBEX Global delivers onshore, near shore and offshore solutions in 5 countries, across 18 call centers employing over 9000 customer service professionals. The recipient of several client and community awards such as the Goodwill Industries Employer of the Year, IBEX Global is one of the most forward thinking companies in the BPO industry.
Responsibilities:
Our customer service advisors perform the following tasks:
o Carefully listen to and understand customer issues
o Probe and isolate issue causes
o Utilize available resources to identify appropriate solutions for customers
o Explain product features and benefits, answering questions and setting proper expectations for customer inquiries
o Ensure customer satisfaction through effective call resolution
o Identify and escalate emerging product or customer dissatisfaction issues
Job Requirements
o High school diploma or the equivalent
o Basic computer skills
o Typing speed of at least 25 words per minute
o Ability to multi-task
o Excellent verbal and written communication skills
o Company drug screen and background check are required
Benefits:
We offer our employees the following comprehensive benefits and incentives plan:
o Medical, Dental and Vision Insurance
o 401(k) with company match
o Paid Time Off
o Paid professional training
o Employee referral bonus plan
IBEX Global is an Equal Opportunity Employer


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